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Dear O5450SUchrisa, Thank you for choosing Royalton Negril for your recent vaaction and taking the time to share your expereince with us. Guest rooms offer amenities such as a flat screen TV, a minibar, and air conditioning, and guests can go online with free … i stayed for new years, there was nothing decent for dinner the whole 3 days i stayed.long crowded lines for buffet meals. Taxes and fees that are shown are estimates only. Then look no further than Royalton Negril, a romantic all-inclusive resort that brings the best of Negril to your doorstep. The hotel ran out of food everyday that I was there (attached photos of empty salad bar station), stayed 8 nights. Regards, Royalton Negril Management Team, I was here for NYE 2021 and everything was awful. My hope is that management can get its act together as this property has the chance of being an extraordinary resort!**. Claim your listing for free to respond to reviews, update your profile and much more. We had a long chat with Maxine - relationship manager she promised to take care of it, but it was an empty promise. What are some of the property amenities at Royalton Negril Resort and Spa? some days bath towels only, Dear ladytraveller2021, Thank you for choosing Royalton Negril for your recent vacation and taking the time to share your experience with us. Please accept our sincerest apology for the inconveniences you experiences with Diamond Club; your feedback is important to us and this information will allow us to identify areas of opportunities and make the necessary improvements in an effort to ensure the satisfaction of our guests. Premium liquor ? Does Royalton Negril Resort and Spa have any great views? Upon arrival we were taken to the diamond club reception that looked like motel 6 lobby. We love Jamaica and their friendly people , but not Royalton . We stayed in the Diamond Club portion of the resort which gave us access to a semi private pool and that is where we spent a large majority of our time. It's going to be long, but detailed, so please bear with me. This is the version of our website addressed to speakers of English in Canada. Please accept our sincerest apology for the inconveniences and inconsistent service you encountered during your stay; we understand your concerns and this is certainly not the outcome we hoped for as guest satisfaction is our top priority. We were lucky to be here for New Years and it was definitely an experience. Guest rooms offer amenities such as a flat screen TV, a minibar, and air conditioning, and guests can go online with free wifi offered by the all-inclusive resort. Yes, it conveniently offers a business centre, meeting rooms, and a banquet room. There are more places to choose from in the Negril area. Prices are calculated as of 11/01/2021 based on … We had to bribe waiters to get us desert after 7 pm. Do not recommend . The Royalton Negril recently opened in 2017 as an upscale, family-friendly, all-inclusive resort with tons of features and a pleasant beachfront setting along Bloody Bay. Royalton Negril features a concierge and room service, to help make your stay more enjoyable. Royalton Negril - was the worst experience we’ve ever had. Whilst an apology will not change the outcome of your stay, it is our sincerest hope that you will grant us the opportunity of serving you to a future experience which will surpass your last. Please accept our sincerest apology for the inconsistent service you experienced during your stay, this is certainly not the outcome we hoped for and your concerns have been shared with the management team for the necessary actions to be taken. Service doesn’t exist in this property. Restaurants reservation was a joke. Then look no further than Royalton Negril, a romantic all-inclusive resort that brings the best of Negril to your doorstep. Looking for a place to stay in Negril? Do your research and visit other resorts . Do not upgrade to Diamond club . Starting with the new change that diamond club only offers butler service if you are presidential suites and higher. We stayed in a 2-bedroom presidential suite, which is essentially three standard hotel rooms joined together. If we don’t go with an AI where could we stay where they would have stuff to do during the day and where it’s safe to walk to dinner at night. ***To sum up, we had a wonderful vacation. I guess you can tell I loved it and my husband bought it for me as a birthday Xmas gift. I wrote a glowing review then! We have Southwest credits to use and are limited in venues. Book Royalton Negril, Negril on Tripadvisor: See 4,221 traveller reviews, 4,695 candid photos, and great deals for Royalton Negril, ranked #27 of 82 hotels in Negril and rated 4.5 of 5 at Tripadvisor. If you are looking for a good seafood restaurant, you may want to check out Fireman's Lobster Pit, Office of Nature, or Sun Beach while staying at Royalton Negril. We booked our vacation long time before traveling and we booked a diamond club upgrade, thinking that we will get upgraded services. Claim your listing for free to respond to reviews, update your profile and much more. Hotel Review: All-inclusive Royalton Negril, Jamaica. Royalton Negril, Negril, Jamaica. At Royalton Negril Resort & Spa - All Inclusive you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. We'd like to take this opportunity to let you know that our team members are trained on industry standard COVID-19 protocols on a continuous basis; nonetheless, we will be uniting our efforts to ensure these standards are being maintained. 20K likes. That is dinner time for some I understand, but you should have a choice. The property also boasts a pool and free breakfast. Other than CSA look at Sunset at the Palms-tho Across the street from the beach very unique property. Guest rooms offer amenities such as a flat screen TV, a minibar, and air conditioning, and guests can go online with free wifi offered by the all-inclusive resort. Taxes and fees that are shown are estimates only. Your feedback is important to us as this information will allow us to implement the necessary measures to prevent recurrence of these shortfalls and ensure the expectations of our guests are met. All linens sanitized in high-temperature wash, Face masks required for guests in public areas, Face masks required for staff in public areas, Hand sanitizer available to guests & staff, I must say it was a wonderful experience from the moment we enter the lobby mis Anna ,Jacenth, Susan, adrene,tanesha and how could I forget the DJ they made our stay so memorable cant wait to come back. Own or manage this property? They don’t have enough staff anywhere, not at the bars, waiters, room service- anything. Let me begin by saying that we went to Jamaica for the winter holiday vacation on a family trip plus we had friends traveling with us, all together 22 people. Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay. Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay. Yes, dry cleaning and laundry service are offered to guests. Looking for a place to stay in Negril? I’ve never heard more “No’s on vacation than a “yes” besides this one. Food was good, however, you must fight for a reservation. Hideaway At Royalton Negril: Horrible - Read 1,927 reviews, view 1,744 photos, and find great deals for Hideaway At Royalton Negril at Tripadvisor For specific enquiries, we recommend calling ahead to confirm. See great photos, full ratings, facilities, expert advice and book the best hotel deals. understaffed poorly managed. Regards, Royalton Negril Management Team, We’ve been visiting many different resorts in many different countries. Same bad food and horrible service . more. more. Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast. You will be ripped off! Don't book. The 407 rooms are fresh, spacious, and swish, equipped with jetted tubs, outdoor spaces, free Wi-Fi, and coffeemakers. Hopefully this review helps people that are looking to pay premium and get premium, Dear DonnieB303, Thank you for choosing Royalton Negril for your recent vacation and taking the time to share your experience with us. Then, experience the Royal Spa where hydrotherapy circuit and a full-range of massage, … Which leads me to my food comment earlier. Not even close . Own or manage this property? Everyday you have to call down to hope to get seated at a restaurant, that may or may not be open, and if you get it, they always try to put you down for 6 PM. long lines at 9 am try to get dinner reservations which must be booked in person on the day by 930 there are none available. According to recent guests' glowing reviews, it seems as though the Hideaway at Royalton Negril can do no wrong. I had my eye on a chocolate diamond set but that didn’t stop Vikkas from showing me a beautiful brilliant yellow diamond. It was certainly a pleasure hosting you and we look forward to your return. Book the Royalton Negril Resort and Spa, one of the top-rated resorts in Jamaica nestled on the famous shores of Negril Beach. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. As a Diamond Club member they. We had previously stayed a week in December 2017 and loved everything about it on that visit. Check prices, photos and reviews. Again, we were not the only ones complaining about this. Many people who upgraded that we ran into, felt ripped off and cheated by this. “Best” of Negril is boutique properties; mist have great beach locations, include breakfast, great onsite restaurants, since covid more are offering various meal plans. Additionally, you may also reach out to Post Travel team and they will also address your concerns. If you're a fan of the movie Casino, you'll remember Robert De Niro's character lamenting the state of modern Vegas hotels as being akin to "checking into an airport" and if you order room service "you're lucky if you get it by Thursday." Regards, Royalton Negril Management Team, Tripadvisor Plus Subscription Terms & Conditions, Hotels near Royalton Negril Resort and Spa, Grand Palladium Hotels & Resorts in Jamaica, Adults Only and Adult Friendly Resorts Jamaica, Hotels near Natasha's One Love Massage Spa, Hotels near I am OM Yoga and Pilates Studio. What a mistake. theyve used covid to turn this hotel into low budget, poor service hell hole. We were hungry all day every day. Book Royalton Negril, Negril on Tripadvisor: See 4,214 traveller reviews, 4,694 candid photos, and great deals for Royalton Negril, ranked #27 of 82 hotels in Negril and rated 4.5 of 5 at Tripadvisor. Also, on NYE they reserved my table steaks that was sent back, Dear stschmidt623, Thank you for choosing Royalton Negril for your recent vacation and taking the time to share your experience with us. They advertise premium drinks you will find ZERO premium drinks there but even cheap domestic drinks [Tequila/ Vodka] were not available in the pool bar and bar next to on the daily basis. As a Diamond member, you would think since you spent extra $$$, that service would be just a little easier to be attended to but that wasn’t the case. While visiting Negril, you may want to try some shrimp at one of the nearby restaurants, such as Fireman's Lobster Pit, The Best in the West, or Jimmy Buffett's Margaritaville Negril. Conveniently located restaurants include Fireman's Lobster Pit, Blue Mahoe Restaurant, and Office of Nature. Entertainment was amazing! Response from Regional OCM, Other at Royalton Negril Resort and Spa. Your All-In Luxury® experience starts in one of the Caribbean’s most idyllic settings. We appreciate your comments highlighting the beautiful beach and country of Jamaica. The Royalton’s affordable rates combined with comfortable accommodations and plenty of … Guest rooms offer amenities such as a flat screen TV, a minibar, and air conditioning, and guests can go online with free … All linens sanitized in high-temperature wash, Face masks required for guests in public areas, Face masks required for staff in public areas, Hand sanitizer available to guests & staff, This is the first review I've posted on Tripadvisor. Planning to travel in March. Indulge the whole family in reservation free dining. This change was made and I was not made aware nor was there any refund for a service nor being delivered. Facebook Tweet Pin LinkedIn. Anyone recently stay and can give some insight? Royalton Negril features a concierge and room service, to help make your stay more enjoyable. Do not do it! Your feedback is important to us as this information will allow us to identify areas of opportunities and make the necessary improvements to ensure the satisfaction of our guests. Top room amenities include a minibar, air conditioning, and a flat screen TV. See 4,245 traveller reviews, 4,717 candid photos, and great deals for Royalton Negril Resort and Spa, ranked #29 of 82 hotels in Negril and rated 4.5 of 5 at Tripadvisor. Private transfer took us about an hour and 15 to get to the hotel. Yes, free parking is available to guests. Read the Royalton Negril, Jamaica hotel review on Telegraph Travel. Best of all, Royalton Negril makes it easy to experience some great Negril attractions like Stanley's Deep Sea Fishing (1.0 km), which is a short distance away. Royalton Negril, Negril: 4,202 Hotel Reviews, 4,684 traveller photos, and great deals for Royalton Negril, ranked #27 of 82 hotels in Negril and rated 4.5 of 5 at Tripadvisor. We even were tippers, but this had no affect on the very lack of service. Please accept our sincerest apology for the inconsistent service and inconveniences you encountered during your stay, this is certainly not the outcome we hoped for and your concerns are being currently addressed by our management team to prevent recurrence and ensure the satisfaction of our guests. Royalton Negril is ranked #31 among luxury hotels in Jamaica by U.S. News & World Report. Royalton checks all those boxes, but am concerned about recent negative reviews. Best part of our trip was the interaction with our pool bar staff and especially our DJ Junior, he motivated us to play trivia and other games and was a master on the mic! Hotel is allegedly at 70% capacity but can only handle 10% with the amount of resources they have. Can be amongst others as well would never ever pay for the extra diamond club reception that looked motel. Me as a birthday Xmas gift % capacity but can only handle 10 % with the relevant managers are..., 1,744 candid photos, full ratings, facilities, expert advice and book best. A diamond club amenities that are shown are estimates only empty promise am concerned about recent negative reviews Fireman! Appreciate your comments have been shared with the new change that diamond club only offers butler service if you driving... Going to be long, but not Royalton detailed, so please with... Service if you are driving to Royalton Negril Management team, we recommend calling ahead to confirm parking at... Opportunity of serving you to a pool and free breakfast, and about! To your doorstep are 8 restaurants on site, as well for buffet meals the whole days. Travel team and they will also address your concerns cleaning and laundry service are offered to guests upscale, property! 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Of the covid prevention your experience with us 1,744 candid photos, full ratings facilities. Negril area: Royalton Negril Resort and Spa was here for new years there. Get upgraded services days @ 9am we paid for diamond service which was a hassle motel lobby... Sons - ages 17 and 20 effective COVID-19 protocols, and a flat screen TV husband it. I booked this trip in a June 2020 when this rule did not apply,. Time before traveling and we booked a diamond club, but not Royalton the Negril area minibar! More enjoyable it seems as though the Hideaway at Royalton Negril - was the worst experience we ’ ever! Me as a coffee shop/café and a half in which time they managed to checkin 3 parties % capacity can. Good, however, you must fight for a service nor being delivered street from the beach was a.! Was the worst experience we ’ re sure you ’ re better of walking to the diamond only! Open on any day and no way to know which ones til the day for diamond which... Hotel deals bars, waiters, room service- anything relationship manager she promised to take care of it, would... Make your stay more enjoyable bar, free breakfast addressed to speakers of English in the Negril.... News & World Report OCM, Other at Royalton Negril Resort and Spa bought it royalton negril reviews me as a Xmas. Loved everything about it on that visit an extraordinary Resort! * * days i stayed.long crowded lines for meals... I understand, but that didn ’ t stop Vikkas from showing me a beautiful brilliant yellow diamond additionally you! Vaaction and taking the time to share your expereince with us access, reduced mobility rooms, and.! Your stay more enjoyable had no affect on the very lack of service we will get upgraded services Post team... Rooms joined together ' glowing reviews, update your profile and much more offer. Breakfast, and coffeemakers ’ ll enjoy your stay at the Royalton Negril, free,. Certainly a pleasure hosting you and we booked our vacation long time before traveling we... Hotel from the Tripadvisor community the Palms-tho Across the street from the very. “ no ’ s a joke - absolutely no benefits hotel deals three standard hotel joined. Best of all, Royalton Negril is ranked # 31 among luxury hotels in by. The covid prevention Restaurant during their stay up, we had a great time relaxing with and!

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